Support Services Partnerships (SSP)

1. Who is a CNA International Support Services Partnership for?

 This route into CNA International is for experienced recruiters only. Recruiters who want to build a business in one or all of the following:

  • Executive Search,
  • Recruitment
  • HR Consultancy
  • Interims
  • Contractors
  • Age Positive

You must have at least two years’ experience in the recruitment industry, this person or group of people have been in the industry for a number of years and are looking to start their own company or need help taking their company to the next level.
If you are Not an experienced recruiter looking to start their own business please go here

2. Do I have to trade under the CNA International Brand or could I have my own

No you can trade as either:

  • CNA International Senior Partner
  • Build your own brand with the same support

There are pros and cons to both and each individual will have different needs and wants.

3. How long have you been in recruitment

CNA Since 1993

Pertemps Since 1961

4. How many Partnerships are you running at the moment?

41 and growing

5. May I interview any number of these Senior Partners? And may I choose whom I interview?

Yes please feel free to talk to any of our Senior Partners, their contact details are on our Corporate client facing website

6. What does your head office organisation consist of?

CNA is the executive search arm of the Pertemps Network Group Ltd. We are based at 7 George Road, Edgbaston, Birmingham, B15 1NP, United Kingdom. The Pertemps Head Office is in Meriden

7. How selective are you in choosing the Senior Partners?

Very, we spend a lot of time making sure CNA is right for you and that the work we do is going to allow you to grow the type of business you wish to own

8. What does the Support Services Partnership opportunity cost?

£500 per user joining fee this includes your 1st year Tec-pack

9. What fees do you charge?

For Perm billings we charge:

 First £100k of fee income                 = you retain 80%

Second £100k of fee income             = you retain 82%

Third £100k of fee income               = you retain 84%

Then 12.5%                                       = you retain 87.5%

There is a 1% increases for own brand SSP

The royalty is a 12.5% of all Perm billings this will drop depending on turn over

Contract royalty is 6% of billings

10. What capital costs will be incurred in addition to this price? And what will these costs be for?

There are no additional capital costs
You will need a computer, phone and your own internet access

11. How much working capital do I need?

You will need to cover your cost of living, and we suggest for six months, to ensure you are financially comfortable

12. What will be the gross profit margin and what costs will I incur in arriving at a net profit? (Do these figures take my salary and depreciation into account?)


For a person working from home the profit margin will be close to 65% but as you bring on more consultants to work with you this will drop to about 35% because of salaries.

• This does not take into account income taken out of the business

13. May I see actual accounts which confirm or fail to confirm your projections?

You can see the overall management fees earned but accounts are confidential to individual Senior Partners

14. What financing arrangements can you make and what terms for repayment will there be?

See question 7, if more funding is needed in the UK we introduce you to a number of leading UK banks through the Enterprise Finance Guarantee loan scheme that is backed by the UK Government.

14. Can I have a copy of the Support Services Partnership contract?

Yes but we like to meet you first

15. Am I obliged to purchase any supplies of goods and materials from you?

Our Tec-pack for the 1st year is included, the ongoing cost £500 per year per user payable in April.

This includes:

  • 8×8 VoIP Phone (free UK Landlines and mobiles)
  • Zoho Recruit
  • Microsoft office 365
  • Email
  • Web profile and micro site
  • Idibu with free posting on a number of sites
  • GRPR Compliance for Data

This pack is something we insist you have as we need to have uniformity across the group and we need to comply with Pertemps Network Groups GDPR policies.

 16. What advertising and promotional expenditure do you incur? Do I have to contribute to it, if so how much?

Your profile page and microsite are provided as part of the Tec-pack
You can use additional Job boards at cost Current price list here.

If you want additional marketing support this can be provided by Pertemps’ award winning Marketing team this is normally included but there could be a cost depending on the amount of work you want doing

17. Can I work from home or do I need an office?

Yes you can work from home, if you have a room/office to work from
We advise in the long term that you work from an office when your business can afford to

18. What initial services do you offer to Senior Partners?

Business planning
Training and mentoring
Help setting up your business
Marketing and Microsite setup
Back office support
Full factoring of your fees for cash flow

19. Do you train me? What does the training consist of? Who pays for it?

Yes, we do, this includes:

  • Induction training and ongoing training for the lifetime of your Partnership
  • Access to the Network group training program
  • 2 -3 master classes a year
  • 2 conferences a year
  • One to one coaching when it’s needed and requestedThere is no cost for training for the life of your franchise

20. What continuing/follow-up services do you provide after the franchise business has commenced?

As much or as little as a Franchisee wants. Some people are in constant contact with Head Office, others only when they request help

It is your business, you will know where and when you want help

21. Does the franchise contract permit me to sell my business? What restrictions are there affecting my rights to sell the business?

Yes, you can sell on your business as a franchise resale or

Pertemps have a buyback program but this is dependent on the size of your partnership

22. For how long is the franchise Partnership granted?

5 years plus an additional 5 years if you chose to extend the agreement

23. What will be my region of operation and how strict are the border

We give you the right to trade as CNA International Executive Search worldwide

It is a none restrictive contract, but we do have client ownership to protect your goodwill and clients

24. What will happen if I do not like the franchise business? Upon what basis can I terminate the contract?

If you would like to close your franchise you can do so with 6 months notice in writing

There is no further charge.

25. What promotional materials do you supply and what do I have to pay for them?

CNA has marketing material and this is supplied free of charge

26. What IT systems do you supply and do I have to pay for them?

CNA has it own in house CRM powered by Zoho International and supported by our in-house technical team. This is part of the Tec-pack See details

27. What systems do you have for keeping Senior Partners in touch with you and each other?

Our own Intranet via Yammer

2 conferences a year

They talk to each other all the time via phone and email

28. Do you publish a newsletter?

Yes with news from across the CNA global network quarterly

29. Do you hold seminars / discovery days

No, we like to meet face to face and find out your needs first

30. What exclusive rights do I get?

None.  We don’t restrict you from working anywhere in the world either

Senior Partners do have client ownership to protect your business

31. How will I cope with my book-keeping?

We have a number of UK accountants we can recommend

Each month we supply you with an overview of what you have billed that month plus any outstanding payment from clients and what credit control are doing to bring these payments in

32. What would happen if I ran into operational problems I was not able to solve? What help would I get?

If we can help we will always try to resolve problems

You own this business 100% and are responsible for winning new clients and servicing your clients

We will help if and when we can